Terms of Sale

Payment Options
We accept the following payment option: Electronic Fund Transfer (“EFT”). Items purchased will only be shipped once payment has cleared in our bank account

Financed Orders
Orders placed using financing provided by our third-party financing vendor are subject to the terms and conditions set forth in the financing contract.

Multiple Product Orders
When ordering more than one product, we will attempt to ship all products at the same time. However, ElliptiGO bicycles may ship separately from accessories. Products that are unavailable at the time of shipping may be shipped as they become available or may be held until the entire order is available, at our discretion. You will be charged for products as they are shipped. In the event that your order ships on different days, the entirety of your shipping charge may be applied to the first product(s) shipped.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. ElliptiGO South Africa (“ElliptiGO”) reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. If ElliptiGO  elects to decline an order after it has been paid for, then ElliptiGO will refund the entire amount paid. If ElliptiGO elects to supply a lower quantity than was ordered after the full quantity has been paid for, ElliptiGO will refund the amount charged for the portion of the order that was declined.

Out-of-Stock Products
Usually, products ship within 2-3 business days on receipt of your payment. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping and receive a full refund of any monies delivered to us.

We do not accept returns once the product has been opened unless it is found to be defective or damaged. In which case we will assess and either replace or repair such defective or damaged item at our discretion. It is your responsibility to return the defective or damaged product to us . To that end, we recommend retaining all original packing materials so they can be used to return the product if necessary. Failure to do so may require you investing in expensive packaging materials to prevent damage to the ElliptiGO product during return shipping. Any item that is damaged beyond reasonable wear and tear or is missing parts for reasons not due to our error will not be repaired or replaced. Rather contact us beforehand at uday@elliptigo.co.za if you have any questions regarding the return of your ElliptiGO product.

Shipping Policy
Most orders will ship within 2-3 business days. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by ElliptiGO or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

ElliptiGO charges VAT on all orders that will be delivered to addresses within South Africa. For any orders shipped outside of South Africa, the purchaser is solely responsible for all sales, use or other taxes related to the purchase.

Typographical Errors
If a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers or for any other reason, ElliptiGO has the right to refuse or cancel any orders placed for said product. ElliptiGO has the right to refuse or cancel any such orders whether or not the order has been confirmed and payment made. If you have already made payment for a purchase at an incorrect price and your order is canceled, ElliptiGO shall refund the amount charged.

Modifying the Terms & Conditions
All orders placed through this website are governed by the Terms & Conditions in effect at the time the order is placed. These Terms & Conditions supersede any terms and/or conditions you include with any purchase order. We reserve the right to make changes to these Terms & Conditions at any time. If this happens, we will notify you by posting the new Terms & Conditions on this website.